Generative AI has transformed technology, presenting new opportunities and raising concerns about potential harm. There is no shortage of questions about how to hold generative AI accountable – or if we can at all. Glen Wise and his team are answering these questions through Cinder’s trust and safety platform.
Because of the recent advancements in artificial intelligence, companies face new challenges in identifying how users, networks, or content may violate their terms of service. Glen and his team at Cinder are uniquely qualified to help. Before Cinder, Glen worked for the US Government and, after that, in threat discovery at Meta. There he met his co-founder, Brian Fishman, a renowned expert in counterterrorism and hate speech. Together, they collaborated to build community threat intelligence capabilities to combat some of the biggest Internet abuse campaigns of our time involving hate groups, terrorist organizations, and election disinformation.
Cinder was born out of Glen’s efforts to improve threat intelligence at Meta. To understand the tools and best practices other companies were using, Glen spoke to teams in delivery, ride-sharing, gaming, and AI, only to come to a startling realization: there weren’t any. To meet the need, Cinder’s trust and safety platform launched in 2021. Today, it is used by both rising AI companies and the top tech companies adopting new technology to help combat internet abuse at scale.
“AI is being used across almost every single threat vector today, and we’ve seen real examples of how AI can be used for harm. We need to take this seriously. Can we actually hold this thing accountable?” – Glen Wise, CEO and Co-Founder of Cinder
Glen balances the optimism of Silicon Valley with a unique perspective—AI alone can't replace humans in ensuring safety. Platforms will always involve humans in critical decisions and people will always remain essential. On this episode of Spotlight On: AI, Glen and Sara Ittelson discuss the security challenges that have been accelerated by AI and the enduring responsibility humans have in countering them.
Conversation Highlights:
- 00:00 - Intro and Glen’s background
- 03:00 - The journey to Y Combinator and the founding of Cinder
- 04:00 - Introduction to Trust & Safety and the impact generative AI has had on the space
- 08:00 - How AI can combat abuse and where it could be used as an engine for harm
- 14:00 - How investors like Sara discern product-market fit with new AI technologies
- 17:00 - Glen’s predictions for the future of AI in T&S and the role humans will play
- 25:00 - Advice for founders to build resilience earlier on so their platform isn’t used for harm
Host: Sara Ittelson Partner at Accel
Featuring: Glen Wise, CEO and Co-Founder of Cinder
Read more about Accel’s relationship with Cinder:
Explore more episodes from the season:
- Episode 01: AssemblyAI's Dylan Fox on building an AI company during a period of radical change
- Episode 02: Roblox’s Daniel Sturman on Building Great Teams in the AI Era
- Episode 03: Ada’s Mike Murchison on how AI is revolutionizing customer service
- Episode 04: Merge’s Shensi Ding on powering the next generation of AI SaaS companies
- Episode 05: Scale AI’s Alexandr Wang on the most powerful technological advancement of our time
- Episode 06: Bard’s Jack Krawczyk on the birth of Google’s AI chatbot and the creative potential that lies ahead
- Episode 07: Synthesia’s Victor Riparbelli on creating an environment to harness AI benefits and reduce harms
- Episode 08: Ironclad’s Cai GoGwilt on a decade of anticipating the transformative power of AI
- Episode 09: Checkr’s Daniel Yanisse on tackling bias in people and AI
- Episode 10: Cinder’s Glen Wise on trust and safety threats and holding AI accountable
- Episode 11: Transcend’s Kate Parker on putting data back into the hands of users in an AI-driven world
- Episode 12: Arm’s Rene Haas on building the brain of artificial intelligence
