Our Investment in RapidClaims: Transforming RCM for Forward-Thinking Healthcare Providers
Provider systems across the U.S. are facing a mounting challenge. Margins have shrunk from 10% to just 1–2% over the past decade, and claim denial rates have nearly doubled—from 7% to over 13%. Revenue cycle management (RCM), once a back-office function, is now a critical determinant of financial health.
At the heart of this crisis lies mid-revenue cycle management, driven by deeply manual and error prone medical coding, documentation, and claim submission processes. The explosion in the number of codes, talent shortages post-COVID, and growing compliance complexity have only made it worse. Traditional RCM tools, bogged down by outdated software, fragmented point solutions, and painfully long integration cycles, haven’t kept pace with these challenges—leaving providers stuck in an operational limbo.
That’s where RapidClaims comes in.
In our first conversation with Dushyant, Jot & Abhinay, their mission stood out: if RapidClaims succeeded, US health system RCM costs would go down from 3-4% to <1%. This was a world we could envision together.
Dushyant, Jot, and Abhinay bring a rare combination of deep healthcare experience and proven tech execution. Dushyant previously at Abbott, brings on-ground healthcare experience, Jot has successfully built scalable products at Postman, and Abhinay was instrumental leading healthcare-focused data science teams at Novartis. As floormates in college to cofounders at RapidClaims, they have complemented each other in multiple journeys.
It was clear that RapidClaims was built with a deep understanding of customer painpoints and a unique approach to augment current workflows with AI. In less than 12 months since launch, we saw RapidClaims sign up multiple large FQHCs, specialty physician groups, community health centers and hospital systems. The entered through medical coding as a wedge, but quickly expanded to solving mid-revenue cycle problems including document enhancement, denial analytics and prevention. When we spoke with customers, there was irrefutable pull for their compliant, traceable alternative to manual workflows.
The outcomes in a short time were impressive: the platform achieves ≥95% coding accuracy, reduces costs by up to 70%, and cuts A/R timelines from 20 days to just 5—all while maintaining a robust audit trail to meet the industry’s high compliance standards.
What stood out to us
Two things made us sit up:
Fastest specialty coverage in the market.
RapidClaims leapfrogs traditional solutions with its proprietary few-shot learning technology—allowing providers to onboard new specialties 100 times faster than incumbent tools. Rather than the industry-standard 50,000+ patient records, RapidClaims delivers accurate coding with as few as 100–500 records, drastically reducing onboarding complexity and cost. The result? Coverage across 25+ specialties in under a year.
Fastest time to implement.
Most providers we spoke with were fatigued by too many point solutions and long implementation cycles. RapidClaims disrupts status quo with implementation cycles as short as a few hours.
We were particularly struck by a story from an early customer - who had planned to outsource their coding function, an expensive and risky proposition. However, after implementing RapidClaims in just days, they saw immediate, measurable ROI—coding accuracy shot above 95%, reducing outsourcing needs entirely. Today, this customer is expanding their partnership to additional RCM functions, reflecting the platform’s tangible impact.
The full-stack RCM vision
Mid-cycle revenue cycle management is just the first unlock. RapidClaims is building toward a full-stack AI platform that addresses the end to end claims submission to denial management and billing automation. This multi billion dollar opportunity is the tip of the iceberg.
As investors who have closely tracked healthcare's digital transformation, we've rarely encountered a platform with such clear, immediate value for healthcare providers. We're thrilled to partner with Dushyant and the RapidClaims team as they reimagine RCM for a smarter, more resilient healthcare system.